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Free Domestic Shipping On Orders Over $60 — Free International Shipping On Over $160 USD

Return Policy


Customers in the US are responsible for the shipping cost to send the item(s) back for an exchange. Heavy Pedal will cover the shipping cost to send the exchanged item(s) back to you. Returns/exchanges must be received within 30 days of original delivery.

Customers outside of the US are responsible for shipping costs both ways. Returns/exchanges must be received within 45 days of original delivery.

Returns received within 30 days of original delivery will receive a refund to the original form of payment. Returns received after 30 days of original delivery will receive a store credit. Customers both in the US and outside the US are responsible for shipping on returns.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags intact.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days. If free shipping was provided, the shipping cost will be deducted from your refund total.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)

All Sale items are final.

Exchanges (if applicable)

Items may be exchanged for different sizes or product of equal value. These items must be unused and tags intact in the original packaging. If you need to exchange an item for a different size, send us an email at and ship your item to:

  • Heavy Pedal
  • Order #
  • 4700 N. Central Ave. #116
  • Phoenix, AZ 85012

Faulty Goods

Goods are considered faulty where a manufacturing defect occurs within 90 days of purchase. We will assess whether or not the item has been damaged due to manufacturing issues or excessive wear and tear. Upon inspection, if the item has a manufacturing defect it will be repaired or replaced with a new or equivalent product, and shipping will be paid for or reimbursed by Heavy Pedal. If the item needs repair or replacement from wear and tear, we will repair when possible, but in some situations we are unable to.

Customers outside the US will be issued a discount or store credit for items that are considered faulty. Please email us at with your information and photos of the defect before shipping it back to us.

Additional non-returnable items:

Gift cards

Downloadable software products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


To return your product, you should mail your product to:

  • Heavy Pedal
  • Order #
  • 4700 N. Central Ave. #116
  • Phoenix, AZ 85012

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund if Free shipping was included.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Remember all returned items must be in the original packaging with tags intact. No exceptions. Before removing tags, please try items on with undergarments to make sure your item fits. Thank you.